Requests from authorities

Our approach

Lnky respects the privacy of the people who use it and follows the law of the United Arab Emirates. We give information to authorities only when the law requires it.

What a request needs

• It comes from an authority with the power to ask, in writing, on official letterhead or through an official channel.
• It names the Lnky page or account concerned.
• It states the legal basis and exactly what information is needed. We do not give what is not listed.
• It gives the name, position and official contact of the person asking, and the date by which an answer is needed.
• It is written in Arabic or English.

Authorities outside the UAE

An authority in another country should send its request through the official channels for legal cooperation with the United Arab Emirates. We do not answer direct requests from abroad, except in an emergency as described below.

How we handle it

We check every request. We give only what the request covers and the law requires, and we ask for clarification when a request is too broad.

Telling the person concerned

We tell the account owner about a request unless the law or the authority forbids it, or doing so would put someone in danger.

Emergencies

When there is a risk of death or serious harm to a person, we may act on a request at once and complete the formalities afterwards.

Keeping records

An authority can ask us to keep information from being deleted while a formal request is prepared.

What we have

Account email, page content, messages received through contact forms, and visit statistics without network addresses. We cannot read passwords.

How to send a request

Use the report page and choose Something else, and give an official contact for our reply.